BLACK VELVET
Call

Accessibility Statement — Black Velvet

Last updated: January 24, 2026

Black Velvet is committed to providing an accessible digital experience for all users, including people with disabilities. We continuously work to improve the accessibility and usability of our website, identify barriers, and address them as quickly as possible.

1) Accessibility Standards

We aim to make this website accessible in accordance with widely recognized web accessibility principles and guidelines, including the Web Content Accessibility Guidelines (WCAG). Where relevant, we also take into account applicable accessibility requirements for online services.

Target conformance level: WCAG Level AA

This means we aim to meet Level AA accessibility requirements across the website where they apply to our content and functionality. If a specific element cannot fully meet these requirements (for example, certain third-party embedded components), we will make reasonable efforts to provide an accessible alternative.

2) Accessibility Features and Adjustments

The website is designed to support accessible browsing, including (where applicable):

  • Keyboard navigation: ability to navigate using Tab / Shift+Tab / Enter
  • Clear structure: consistent layout and logical heading hierarchy
  • Text alternatives: alt text for relevant images
  • Readable content: reasonable contrast, typography, and spacing where possible
  • Assistive technology support: compatibility with modern browsers and common assistive technologies (including screen readers), subject to the user’s device and browser capabilities

3) Technical Requirements for Best Experience

For the best accessibility experience, we recommend using updated versions of common browsers:

  • Google Chrome
  • Microsoft Edge
  • Mozilla Firefox
  • Apple Safari

4) Accessibility Testing

We perform periodic accessibility checks to help maintain and improve accessibility. These may include:

  • Manual checks (such as keyboard navigation and usability review)
  • General compatibility checks with accessibility features and assistive technology capabilities available in modern operating systems and browsers

5) Third-Party Content (Partial Compliance)

Some parts of the website may include third-party content or embedded components (for example: maps, media embeds, external forms, or social widgets). In such cases, accessibility may depend on the third-party provider. This may result in partial compliance for those specific components. Where possible, we will make reasonable efforts to improve accessibility or provide alternatives.

6) Known Limitations

Despite our efforts, some pages or components may not yet be fully accessible. If you encounter an issue, please contact us and we will do our best to either:

  1. Fix the issue; or
  2. Provide an accessible alternative (for example, the same information in another format).

Examples of helpful, plain-language reports:

  • “A video has no captions”
  • “I can’t reach a button using the keyboard”
  • “The form is hard to use with a screen reader”
  • “Text is difficult to read due to colors or contrast”

7) Temporary Accessibility Issues

If a temporary issue affects accessibility (for example, a component not functioning properly), we will address it as soon as possible and may update this statement if relevant.

8) In-Person Service Accessibility

Some services are provided in person, either directly by us or through third-party providers and venues. Where a physical location is involved, accessibility arrangements (such as step-free access, elevators, or accessible restrooms) can be coordinated in advance upon request using the contact details above. If accessibility features are controlled by a third party, we will make reasonable efforts to obtain and share the relevant information and to recommend an accessible alternative where possible.

9) Reporting an Accessibility Issue

To help us respond efficiently, please include:

  • A brief description of the issue
  • The page URL where the issue occurred
  • Your device type (desktop/mobile) and browser (if possible)

10) Accessibility Contact and Support

If you encounter an accessibility issue on our website, need assistance, or would like to request an accessibility adjustment, please contact us using the details below. We will make every reasonable effort to respond and provide an accessible alternative where needed.

  • Phone / WhatsApp: +972 58-7996961
  • Email: concierge@b-velvet.com
  • Hours: Response hours may vary. If we do not answer immediately, please leave a message (WhatsApp or email) and we will get back to you as soon as possible.